Sathish Chandramouli: 10) COMMUNICATION Management

| COMMUNICATION Management

assure the timely collection, generation, distribution, storage, retrieval and ultimate disposition of project information
very important to the ultimate success of the project
message transmission: 7% in word, 38% in vocal pitch, 55% in body language (Albert Mehrabian)
don’t wait to communication good/bad news
the sender has the responsibility to ensure the receiver correctly understand the message
if part of the project is procured, more formal written communication will be expected

Project Communication Management PITTOs:

Processes	Inputs	Tools & Techniques	Output
Plan Communications Management	PM Plan Stakeholder Register Enterprise Environment Factors Organization Process Assets	Communications Requirements Analysis Communications Technology Communication Models Communication Methods Meetings	Communications Management Plan Project Document Updates
Manage Communications	Communications Management Plan Work Performance Reports Enterprise Environment Factors Organization Process Assets	Communications Technology Communication Models Communication Methods Information Management System Performance Reporting	Project Communications PM Plan Updates Project Document Updates OPA Updates
Control Communications	PM Plan Project Communications Issue Log Work Performance Data Organization Process Assets	Information Management System Expert Judgment Meetings	Change Requests Work Performance Info PM Plan Updates Project Documents Updates OPA Updates

identify the needs for stakeholder communication
the who, what, when (frequency), why, where and how of communications needs and the persons responsible
time and budget for the resources, escalation path, flow charts, constraints, guideline and templates
Communication Methods

low context vs high context (japan, more polite)
may need to limit who can communicate with whom and who will receive what information
(Shannon-Weaver model)Sender-Receiver Model: i) encoded idea, ii) message and feedback, iii) medium, iv) noise level, v) the decoded idea. The sender to ensure info is clear, complete and the recipient correct understands. The recipient to ensure complete message is received (to acknowledge) and provide feedback/response.
Effective Listening: feedback, active listening and paralingual (voice expression, nonverbal elements)
Communication channels: N (N -1) / 2 // N is the number of team members
meetings should facilitate problem solving
PM spends 90% of their time on COMMUNICATION activities, 50% of the time is spent on communicating with the team
efficient communication: only the required messages
effective communication: right timing, right format, right medium

create, collect, distribute, store, retrieve and dispose project information according to the Communication Management Plan
ensures good communications, noises managed, stakeholders may feedback on how to improve
Communication Barriers vs Communication Enhancers
55% message through body language, 38% through para-lingual, 7% through words used
Types of Communications: Formal Written, Formal Verbal, Information Written, Informal Verbal
Performance Reporting: status, progress, variance, trend, earned value reports and forecasts, summary of changes, risks and issues
PM Plan Update to show the latest performance (against Performance Measurement Baseline)
Feedback from stakeholders are to be stored in OPA

to ensure optimal information flow for effective stakeholder expectation management
issue log is to document the issues and monitor its resolutions (with person responsible)

Sathish Chandramouli